Hey555 is a trusted online gaming platform in Bangladesh. We believe protecting the personal privacy of every user is both our ethical and legal responsibility. This Privacy Policy is designed to help you understand what data hey555 collects, how it is used, and what rights you have.
By using the hey555 website or app, you agree to this Privacy Policy. Please read it carefully before creating an account or using any of our services. If you have any questions, contact our support team — we are always ready to help.
Hey555 collects only the data genuinely needed to operate the platform, maintain security, and meet legal obligations. Collecting unnecessary information goes against our policy.
A) Information collected at registration:
- Full Name (as it appears on your National ID)
- Date of Birth (for age verification)
- Email Address
- Mobile Number
- Password (stored in encrypted form)
- Current Residential Address
B) Information Collected During KYC Verification:
- Copy of National ID or Passport
- Proof of current address (utility bill or bank statement)
- Selfie or live face verification (where applicable)
C) Automatically Collected Information:
- IP Address and Device Type
- Browser Version & Operating System
- Time spent on the site and pages visited
- Gaming Activity & Transaction History
- Cookies and Session Data
Hey555 uses collected data for legitimate purposes only. Your data is never used for commercial purposes without your consent.
| Purpose | What Information Is Used | Foundation |
|---|---|---|
| Account Creation and Management | Name, Email, Mobile | Contract Compliance |
| Identity Verification (KYC) | ID Document, Address, Selfie | Legal Obligations |
| Payment Processing | Mobile Banking Details | Contract Compliance |
| Fraud Prevention | IP, Device, Transaction History | Legitimate Interest |
| Customer Support | Name, Email, Chat Logs | Contract Compliance |
| Promotional Offers | Email, Gaming Preferences | Consent |
| Legal Reporting | Transaction Records | Legal Obligations |
If you no longer wish to receive promotional emails or notifications from hey555, you can contact our support team at any time to unsubscribe.
Cookies are small data files stored in your browser. hey555 uses cookies to improve platform performance and make your experience more convenient.
- Essential Cookies: Essential for login sessions, security verification, and platform operation. These cannot be disabled.
- Functionality Cookies: To remember your language preference, login details, and personalized settings.
- Analytics Cookies: Used to understand which parts of the site are most frequently used — fully anonymised data.
You can delete or disable cookies at any time through your browser settings. However, disabling certain essential cookies may affect the functionality of some hey555 platform features.
Hey555 uses industry-leading security technology to protect your data. Our security team operates 24/7 and responds immediately to any suspicious activity.
- 256-bit AES encryption is applied to all data transmissions.
- Two-factor authentication (2FA) is available.
- Automated alerts are sent when unusual login attempts or transactions are detected.
- Regular third-party security audits are conducted.
- Data backups are stored regularly on separate servers.
- Staff are granted access only to the data necessary for their specific role.
As a hey555 user, you have several important rights over your personal data. We fully respect all of these rights.
- Right to Know: You can request to know what information hey555 holds about you.
- Right to Correction: You may request corrections to any inaccurate or outdated information.
- Right to Deletion: You can request deletion of your data beyond what is required by legal obligations.
- Right to Restrict Processing: You may object to the use of your data for specific purposes.
- Data Portability: You can request a copy of the data we hold about you.
- Right to Withdraw Consent: You may withdraw consent to marketing communications at any time.
To exercise any of these rights, contact our support team. Requests are typically responded to within 30 days.
Hey555 strictly prohibits anyone under 18 from using the platform. Age is verified at registration and re-confirmed during the KYC process. We never knowingly collect or store data from minors.
If a minor has accidentally created an account and this comes to our attention, the account is immediately closed and all collected data is securely deleted. We act promptly on any such report.
Hey555 retains your data only for as long as necessary — no longer. Retention periods depend on the type of information and applicable legal requirements.
- Account Information: For the duration of the active account and up to 5 years after closure.
- Financial Transaction Records: Up to 7 years as required by law.
- KYC Documents: Retained after verification in accordance with legal requirements.
- Cookies & Session Data: Automatically deleted at the end of a session or after a maximum of 12 months.
- Support Chat Logs: Up to 2 years after the issue is resolved.
Once the designated retention period expires, data is securely and permanently deleted so it cannot be recovered by anyone.
Hey555 reserves the right to update this Privacy Policy when necessary. For any significant changes, we will notify you by email or via an in-platform notification.
Continued use of hey555 after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly. The date of the latest update is always shown at the top of the page.